At BEBANO, we value your satisfaction and want you to love every purchase. Please read our return and exchange policy carefully before making a purchase.
1. Discounted Items
Items purchased on discount or sale are not eligible for return.
However, customers may request an exchange for discounted items within the allowed period, subject to availability.
2. Exchange & Return Timeframe
Exchanges or returns can be made within 7 days of receiving your order.
After 7 days, no requests will be accepted.
3. Damaged or Defective Items
If you receive a damaged or defective item, BEBANO offers a 100% refund or replacement.
The damage must be reported within 48 hours of delivery along with proof (photos or videos).
4. Product Condition
To qualify for a return or exchange:
The tag must not be removed.
The item must not be washed, pressed, worn, or altered in any way.
The product must be returned in its original packaging and condition.
5. Process
To initiate a return or exchange, please contact our customer support team via WhatsApp or email with your order number and details.
Once your request is approved, we will guide you through the return or exchange process.
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