Refund PolicyRefund & Exchange Policy – BEBANO

At BEBANO, we want you to love your purchase. Each piece is carefully crafted and inspected before delivery. However, if you are not fully satisfied, we’re here to help.

✅ Returns & Exchanges

  • You may request an exchange or store credit within 7 days of delivery.

  • Items must be:

    • Unworn, unwashed, and unused.

    • In original condition with tags and packaging.

  • We currently do not offer cash refunds, except in cases where the item is defective or incorrectly shipped.

🚫 Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned or exchanged:

  • Sale or discounted items

  • Customized or altered products

  • Accessories (e.g., jewelry, bags)

🛍️ Defective or Wrong Item

  • If you receive a defective or incorrect product, please contact us within 48 hours of delivery at WhatsApp: +92-334-4232266 with clear photos.

  • Once verified, we will arrange a replacement or refund (if replacement is unavailable).

📦 How to Request an Exchange/Return

  1. Email or WhatsApp us at [insert contact details] with your order number and reason.

  2. Our team will guide you through the process.

  3. Customers are responsible for return shipping unless the item was defective or incorrect.

💳 Refund Method (if applicable)

  • Refunds (only for defective/wrong items) will be processed via your original payment method or as store credit, within 7-10 business days after inspection.

✨ At BEBANO, customer satisfaction is our priority. We aim to make every shopping experience graceful, just like the women who wear our designs.